Maintained website; including the following
 ◆ All updates (WP-Admin and Hosting Provider),
   automations (PipeDrive, Zapier, Gravity
   Forms, Paypal), server configs, databases, staging
   copies, version control systems(git setup and
   maintenance), email configs (Siteground/GSuite
   domain forwarding and migration)


Acted as primary GSuite Administrator in charge of the
following
 ◆ Creating new user accounts, deactivating or removing
   user accounts, setting up various features and
   aspects within G-Suite (vault, groups, permission
   levels, etc.)


Opensource Intelligence and Threat Analysis
 ◆ Compiled monthly Opensource Intelligence reports for
   school districts in Canada and the United States
   detailing any worrisome online behaviour observed
   in the student body or community at large

 ◆ Investigated and compiled incident reports as
   requested by client schools

 ◆ Profiled major incidents and threat actors involved

 ◆ Worked on special sociogram projects to map and
   detail gang activity in British Columbia
   (GRIP | Gang Reduction through Informed Practice)
   – In conjunction with RCMP IHIT (Royal Canadian
   Mounted Police Integrated Homicide
   Investigation Team)

◆ Providing first class customer service to the
  public with enthusiasm and a smile

◆ Verifying and evaluating information to issue
  licenses and ID cards, instruction permits
  including any other licensing functions in
  compliance with laws, regulations, and procedures

◆ Collecting and accounting for licensing fees

◆ Assessing customer qualifications (physical,
  medical, and visual)for licensing eligibility

◆ Authenticating identity documents through online
  verification

◆ Conducting face-to-face interview with applicants
  to validate their identification

◆ Denoting U.S. citizenship of applicants

Ground up construction of new industrial greenhouses
and retrofitting of existing greenhouses

Install/Post-install Coordinator and integration
coordinator for various point of sale software
developers/card processors
  Oracle (Micros) | Heartland | Digital Dining
  Vantiv | Stored Value Solutions | Aloha/NCR
  The Customer Connection | Synergy | SwipeIt
  Chase | GiveX | Valutec | Paytronix | Opticard


Troubleshoot processor model code-base, third-party
provider errors, and remote server endpoints
 ◆ Communicate with third-party developers to
   establish understanding of recent API
   modifications
 ◆ Collaborate with IT contractors on ISP
   cut-overs, port forwarding schema, NAT,
   firewall rules, etc.
 ◆ Compile and interpret debug output and rails
   stack trace output for coherent issue reporting

Daily tools used
 ◆ SalesForce to install/maintain contracts and
   develop reports
 ◆ Jira for issue reporting, issue tracking, and
   workflow visualization
 ◆ Linux
 ◆ VMWare
 ◆ Various VNC/RDP clients
 ◆ Various Version Control Systems

Work with merchants to cultivate their consumer
facing presence
 ◆ Communicate content guidelines
 ◆ Make suggestions based in best practice
 ◆ Collect photo, design, and descriptive content
   from merchants
 ◆ Utilize Gimp, Photoshop, Inkscape, and various
   other programs to edit and publish consumer
   facing content
 ◆ Approve replacement content for live publishing

☛ Summarize+escalate back-end and client-side UI
  bugs to engineering and product management

☛ Triage escalations to OpenTable Restaurant
  Development Group in coordination with Inside
  Sales and Regional/National Restaurant
  Development Managers

☛ Serve as point of escalation for Tier II Gifts
  support team

☛ Maintain inventory for thousands of locations to
  ensure sufficiency and data quality

☛ Train and assist consumer facing OpenTable Gifts
  agents

☛ Create and maintain process documentation

☛ Evaluated social media content per specific
  guidelines set by client in order to streamline
  content and improve relevancy in content shown
  to users

☛ Performed descriptive and multivariate
  statistical analyses of data using custom 
  tailored web-apps

☛ Sought and provided information to help client
  determine their position in the marketplace

☛ Completed tasks set at a deadline to be met
  on a daily basis in a timely and efficient manner
  for quality control review

☛ Managed work environment independent of a
  supervisor, utilized concise language to
  efficiently evaluate content, and followed up on
  tasks as needed for optimal quality